Who are we?

Peregrine has been manufacturing knitwear and outerwear here in the UK since 1796. We are primarily a family brand, with Tom Glover as our current Managing Director – 8th generation of the Glover family to run the brand.

Where do we manufacture our clothing?

All of our items are 100% made in England from premium British materials. We have our own factory based in Manchester, UK – less than 60 miles from where we source our British wool.

How do I track my order status?

Once your order has shipped we will email you the tracking number. If you created an account at the time of purchase you can sign into your account and look under ‘My Orders’ where you will be able to view the status of your orders.

How long will it take for my order to arrive? (UK only)

Standard Shipping – We usually quote 3 to 5 working days for delivery using our standard service. However, it might take up to 7 days during our busy times in the autumn and winter seasons. If there is going to be a delay in dispatching your order, you will be contacted by us.

Next Day Delivery – Orders made on working days (Mon-Fri) before 12pm will be shipped on the same day, arriving with you the following working day. Orders placed after 12pm will be shipped the following working day.

How can I make an international return? 

International return costs will need to be covered by the customer. When booking in your return, please ensure you state the items are marked as ‘Return to origin‘ otherwise there will be duties placed on the parcel when it arrives back to us. If this happens, the duties fee will be deducted from your refund.

Can I return items without a proof of purchase?

Unfortunately we do require proof of purchase for all returns even those gifted. We are an independent retail company both within the UK and internationally and we can only accept returns for goods bought directly from us. Any items bought via our stockists will need to be returned directly to them.

We do have access to all orders made on our online store, and even if you cannot provide us with the actual packing slip as proof of purchase, please quote the order number (found in your confirmation email) or provide us with the contact details of the purchaser and we will do our best to help.

All refunds are returned to the original payment method / card or can made into a credit note if the item was a gift.

How long will it take to process a refund?

We endeavour to process a refunds as quickly as possible. Refunds usually take between 5-7 working days but during exceptionally busy sale periods or peaks in the seasonal cycle it may take up to 14 working days to process.

Why don’t you offer exchanges?

To avoid delays, stock errors or additional fees. This keeps things quick and simple for you and for us. Simply return the unwanted item for a full refund and purchase the replacement item at your convenience.

Return shipping costs

You will be responsible for paying for your own shipping costs for returning your item’items. Please ensure your parcel is labelled clearly and securely packaged when returning.

Unlike the large retail giants who can easily offer free returns, we are a small independent company, manufacturing 100% of our items here in the UK. Unfortunately this means we cannot offer free returns labels at this time. We are looking into implementing this in the future in a sustainable way.

I have a received a faulty item, what can I do? 

Occasionally during the manufacturing process, threads can become untied and buttons can pop out of place. If you receive a faulty item please let us know as soon as possible so we can look into replacing it.

What is the address for returns?

Our return address is:

Peregrine Clothing
Unit 1
Montpelier Central Trading Estate
Bristol
BS6 5EE

When will you have restocks?

Throughout the Autumn/Winter season we tend to have restocks coming in from the factory once a week. These are item specific however so we cannot guarantee the item you want will be restocked. If you select the size you require instead of a ‘Add to Stock’ button,  a ‘Notify when back in stock’ button will appear. If you click this and enter your email address you will be the first to hear when it is back in stock.

My item has now gone into sale, can you refund the difference?

We are unable to refund the price difference on sale items, however, if you’re within the 28 day return policy you can always return and re-order.

I’ve made a mistake on my order, can I make an amendment? 

We understand mistakes can happen so please check your confirmation email as soon as you have placed your order and let [email protected] know any changes needed as soon as you can. Our packing team will be busy processing your order so it may not always be possible but we will try our best.

Why do you want my personal details such as telephone number and email?

We ask for these details so we could contact you in case there is a problem with your order. For example, we run out of stock, we are unable to take payment, or there is a delivery problem.

We do not make e-mail addresses or telephone numbers available to other companies.

How do I wash wool?

All of our jumpers are made from 100% wool. This means they must be hand washed using cool water. The ‘wool wash’ cycle on your washing machine is not safe to use as a hand wash replacement.

Our care guide can be found here.

How do I clean my wax jacket?

Our wax jackets are made from Millerain waxed cotton. The dry wax jackets are different to the antique waxed jackets and require different care.

Our care guide can be found here.

My jumper is pilling, what can I do?

Pilling is caused by rubbing during wear and, although it can occur in any parts of the jumper it is most common on the arms of the garment when they are constantly coming into contact with the body of the jumper.

Because pilling is so complex, nobody can guarantee that it won’t occur, but there are a number of ways to prevent pilling. We recommend using a small battery-operated pill and lint removal devices known as either “de-pillers” or “fabric shavers”, a de-polling comb or simply gently removing the pills with your hands.

Do you offer a repair or reproofing service?

We do not currently offer a repair/reproofing service in house as we do not currently have the facilities to accommodate this. We strongly encourage you to repair where possible to reduce fashion waste and will gladly advise as best we can if you have any queries.

My wool jumper has a ‘sheepy’ smell, is this normal? 

The British wool jumpers tend to have a distinct smell, especially at the beginning of their life, this should fade after  a couple of wears. This is because we use completely natural wool from the UK so there is less time for the smell to fade in the manufacturing process, you get your jumpers fresh! We use no chemicals and the fact that they are well packaged doesn’t help either, if you air yours for a few days the smell will fade fairly quickly. Another option is to hand wash your jumper in cold water with a natural detergent, follow the link here to our washing instructions.